This is a small starter system that goes from 2 to 150
extensions which would cover most SME businesses.
The NS700 was preceded by the NS500.
This system will generally last 7-10 years and it works with Analogue, Digital and IP handsets.
- Includes voicemail
- It integrates with CTI (Computer Telephony
- Very flexible – Analogue, Digital
- Includes some features right out of the box
- Includes functionality for voicemail to email
- Digital handsets can be quite cheap if you don’t
want lots of fancy functionality
- System can be expanded
- A good upgrade route for older systems.
Businesses running TDE30, TDE100, 200 or NS500 could upgrade to a NS700 and
keep their handsets. This makes it a cost-effective upgrade as you just pay for
the new system and use your existing handsets.
- Can integrate with CRM systems.
- A lot of features are licenced on the NS700.
Other manufacturers will include some features as standard, whilst on this
model, you have to pay for a licence.
- The incoming call routing isn’t very flexible. Sending
out automatic announcements, having night/day call routing or multiple call
routes is quite difficult to set up.
- There are not many drawbacks as it is a relatively
flexible system. However, the IP side has got less flexibility in terms of the
Who is this system ideal for?
Businesses who don’t want complex call routing, who just
want a basic system but something which has got the flexibility of IP in it.
You can have basic voicemail without the complicated additional features that
larger systems include. Great for budget conscious businesses. Examples of
ideal business types include:
- Manufacturers – for example sheet metal workers.
You can make and receive calls, put calls on hold. You can have voicemail for
people who are out of the office or for a sales team.
- Hotels – Digital handsets are quite
cheap, and you can use them on this system alongside analogue handsets.
The digital handsets are great to give a bit functionality, for example in
bedrooms where you can press a key for reception or for a taxi etc, and then you
can use some very basic analogue handsets where additional functionality is not
- Estate Agents – They tend to just need calls to
come in and possibly transfer to a different extension, either within the same
building or at another branch.
- Schools – This system provides the basic
functionality that schools need. Calls come in, they go through to Reception. They
might have an out of hours message with a voice mailbox and then an extension
for every staff member.
Get in touch
If you’re already running a Panasonic phone system and are looking for support, please see our maintenance page.
If you’re looking to purchase or upgrade a Panasonic phone system, please call us on 0844 993 4200 to discuss your requirements.
System Manual Downloads:
Frequently Asked Questions
An analogue phone is just for voice services. To do other things, you have to dial a number or press a recall key to get transferred. It uses a basic phone handset that requires the system to provide power.
A digital phone can provide call information, extension status, information from other extensions and calls. This is displayed on the handset e.g. Caller ID etc. This also requires the system to provide power.
An IP phone uses a data network to communicate with the phone system. It is more like an IT device, a laptop, or a smart TV. It requires structured cabling so doesn’t work over traditional 2 wire telephone cabling. An IP phone also requires a network switch to provide power to the phone itself.
A soft phone is an application or a piece of software that is installed on your computer/phone/tablet that allows you to connect to a phone system over the mobile or data network. This is in place of a physical phone. You open the software/application and it displays a phone interface that you use as if it was a physical phone.
Software like Skype and WhatsApp are soft phone applications. It creates an audio or video connection. On software phones connected to phone systems, they also give the option to transfer to another extension, transfer to voicemail and other features. They work the same as a physical phone but with reduced functionality - as they don’t give you the same features but you can see who’s on the phone and listen to voicemail for example.
Unified communications bring all the different ways that people communicate into one platform. They may have a physical phone on their desk, a mobile phone, emails and possibly social media.
An example of this in action would be a call that comes in first to your desk phone, then to your desk phone and mobile, then it diverts to your voicemail which is then delivered to you as an email. That is then tracked by your CRM system. The unified communications system integrates with the other software.
Computer Telephony Integration is a system or technology that allows a phone system and a computer to connect or integrate.
These integrations allow advanced features to be used, for example caller information popping up on your screen (often known as call popping), advanced call transfer functionality, call routing, and call centre systems.
Some larger or more advanced phone systems require a chassis which is like a rack or filing cabinet which contains 3 rows of slots.
Each of those slots is the right size for a module to give you connectivity on the front to either connect your extensions or connect your lines or an application like voicemail.