Mitel 5000 Phone System

Mitel-5360

The Mitel 5000 Communications Platform (CP) enables small and medium businesses to blend their voice system with the data network, creating an efficient, cost-effective communications environment. The 5000 CP solution offers a digital/IP communications platform, which enables you to network geographically dispersed employees and locations, whether they are connecting offices and applications together over a data network or deploying digital and IP phones to on-site employees.

The 5000 CP includes a complete suite of business applications out of the box, including unified voice messaging, hot desking, Meet-Me Conferencing, ACD and enhanced mobility with Dynamic Extension Express and teleworking. In addition, it supports a range of advanced unified communications applications via the Mitel Applications Suite (MAS), the Mitel Unified Communicator (UC) Express and Mitel Unified Communicator (UC) Advanced.

The 5000 CP supports 250 users in multiple sites and may be networked with an existing Inter-Tel Axxess communications system, offering backwards migration compatibility and expansion of IP networking.

Frequently Asked Questions

What is the difference between Analogue, Digital and IP Phones?

Analogue

An analogue phone is just for voice services. To do other things, you have to dial a number or press a recall key to get transferred. It uses a basic phone handset that requires the system to provide power.

Digital

A digital phone can provide call information, extension status, information from other extensions and calls. This is displayed on the handset e.g. Caller ID etc. This also requires the system to provide power.

IP

An IP phone uses a data network to communicate with the phone system. It is more like an IT device, a laptop, or a smart TV. It requires structured cabling so doesn’t work over traditional 2 wire telephone cabling. An IP phone also requires a network switch to provide power to the phone itself.

What is a soft phone?

A soft phone is an application or a piece of software that is installed on your computer/phone/tablet that allows you to connect to a phone system over the mobile or data network. This is in place of a physical phone. You open the software/application and it displays a phone interface that you use as if it was a physical phone. 

Software like Skype and WhatsApp are soft phone applications. It creates an audio or video connection. On software phones connected to phone systems, they also give the option to transfer to another extension, transfer to voicemail and other features. They work the same as a physical phone but with reduced functionality - as they don’t give you the same features but you can see who’s on the phone and listen to voicemail for example.

What are Unified Communications?

Unified communications bring all the different ways that people communicate into one platform. They may have a physical phone on their desk, a mobile phone, emails and possibly social media.

An example of this in action would be a call that comes in first to your desk phone, then to your desk phone and mobile, then it diverts to your voicemail which is then delivered to you as an email. That is then tracked by your CRM system. The unified communications system integrates with the other software.

What is CTI (Computer Telephony Integration)?

Computer Telephony Integration is a system or technology that allows a phone system and a computer to connect or integrate.

These integrations allow advanced features to be used, for example caller information popping up on your screen (often known as call popping), advanced call transfer functionality, call routing, and call centre systems.

What is a phone system Chassis?

Some larger or more advanced phone systems require a chassis which is like a rack or filing cabinet which contains 3 rows of slots.

Each of those slots is the right size for a module to give you connectivity on the front to either connect your extensions or connect your lines or an application like voicemail.