CTI stands for computer telephony integration which does exactly what it sounds like. It combines your phone and computer, so that your desktop performs the some functions of the phone such as call control, dial from the desktop and contact management.
This is not only a cost effective way to make phone calls, but it also comes with the benefit of screen popping which shows the caller information when a call is made or received. This can be very useful when making business calls.
You can also dial, answer and hang up on calls, all from the computer desktop.
If you’d like to increase the productivity of your staff and cut down your costs, then talk to one of our experts today about computer technology integration, or browse the pages in this section for more information.
Converged Communication is the coming together of key communication services delivered over a single network, such as data, video and voice packets.
With this unified approach to communication, employees can be much more productive and work together much more easily than ever before. This will give you a great advantage in such a competitive marketplace.
Features such as visual communication will cut down travel costs and the multi-channel features mean that everything can be done in one location while providing the ultimate service to your clients.
Your workforce could be completely mobile and will increase the efficiency of your business. For more information about converged communication, please contact us today.
There has never been a better time to upgrade your communication network into a converged network. A converged network brings together key communication services and delivers them over a single network.
With this unified approach to data delivery, such as video and voice packets, employees can be much more productive and work together much more easily than ever before. This will give you a great advantage in such a competitive marketplace.
Our team of professionals have years of experience in designing, installing and advising you on the best set-up for your needs. Trust the experts.
Why not increase the efficiency of your business today? For more information about converged communication, please contact our team.
IVR stands for interactive voice response, which is a technology that allows customers to interact with a company’s host system.
This system saves employees valuable time, by guiding customers through to the correct destination using voice recognition or via their telephone keypad. This is particularly beneficial to companies that receive a lot of phone calls.
IVR systems increase the productivity of your staff and cut down costs effectively.
Our team of technology professionals can advise you on, and install, the best system for your company requirements. Talk to our experts today for more information about this system.
Computer technology integration works both ways. Not only does your computer allow you to control your phone calls, but it allows your telephone to control your computer.
You can direct the call to the correct department, match the number while talking to the caller and this kind of integration can even recognise a voice for authentication.
Our team of professionals have years of experience in designing, installing and advising you on the best telephone integration set-up for your needs. With us, you can trust the experts.
Increase the efficiency of your business while cutting down your costs.
For more information about our telephone systems, contact our team today.
Unified messaging delivers multiple types of messaging and communication into one online location.
This process makes the messages easier to maintain by the user, means more efficient communication because replying and forwarding becomes simpler, you can access messages from anywhere and the process saves the employee time and therefore saves the company money.
FlexiComms has years of experience in designing, installing and advising our clients on the best messaging services for your needs. With us, you can trust the experts.
If you think that your company could benefit from this service, then contact our team today for more information.